Help end Homelessness in Exeter

Published: 11 March 2021

Are you working with people who are homeless or at risk of homelessness?

If you are then we want to hear from you!

Exeter City Council is launching a new protocol for statutory and voluntary organizations to easily refer individuals or families who are homeless or at risk of homelessness to get the help they need.

To make a referral you will need to do the following:

have consent for the referral from the individual;
allow the individual to identify the housing authority in England which they would like the notification to be made to;
have consent from the individual that their contact details can be supplied so the housing authority can contact them regarding the referral;
provide us with the name, address (where known), contact information, and any other relevant details you wish to share.

If the service user is at risk of homelessness but is currently in accommodation, a prevention duty may be owed regardless of whether they have local connection to Exeter – see local connection information for more details.

If you wish to send supporting information or evidence that you feel may be helpful to assess your service users’ needs, you can do so using the upload facility in the online referral form.

We aim to respond to all inquiries within one working day and it should take no longer than 5 minutes to complete a referral!

I’m not a professional, how can I help someone who is homeless or at risk of homelessness?

If you’re not a professional, you can use our online form to contact us for housing and homelessness advice. This forms gives you the option to complete a form for someone else, just remember that you will need their consent to do this. Alternatively, you can contact us at 01392 265726 / housing.advice@exeter.gov.uk